Gyms HQ Customer FAQs:
1. What products does Gyms HQ offer?
Gyms HQ offers a wide range of premium gym equipment for both home and commercial gyms. Our products include everything from strength equipment like power racks and barbells to cardio machines and accessories from top industry brands.
2. Do you offer free shipping?
Yes, we offer free shipping within the lower 48 states of the U.S. on all our products. Shipping times may vary depending on the product and location, but we aim to deliver your order as quickly as possible.
3. How long does shipping take?
Shipping times typically range from 5 to 10 business days. After placing your order, you will receive a tracking number to monitor your delivery’s progress. Some larger items may take additional time for delivery due to the size and weight of the equipment.
4. Do you provide installation services?
Yes! We offer installation services for home gyms in New Jersey with plans to expand nationwide. Our expert installation team will ensure your equipment is set up properly and safely, so you can focus on getting your workout in.
5. Can I return a product if I’m not satisfied?
Yes, we accept returns within 30 days of delivery. The product must be in its original packaging and condition. Please note that return shipping fees may apply, and we recommend contacting our support team to start the return process.
6. What warranties are included with your products?
We include warranties on all products, varying by brand and equipment type. Most equipment comes with a standard manufacturer’s warranty. You can find specific warranty details on each product page. If you have any questions, feel free to contact our support team.
7. How do I choose the right equipment for my home gym?
Our team of fitness equipment experts is here to help! We can guide you in choosing the best equipment based on your space, budget, and fitness goals. Whether you're just starting or looking to upgrade, we can provide personalized recommendations.
8. Do you offer financing options?
Yes, we offer financing options through Shop Pay. This allows you to split your purchase into manageable payments, making it easier to invest in the equipment you need for your home or commercial gym. You can choose flexible payment plans that fit your budget at checkout.
9. How can I contact customer support?
You can reach us via email at support@gymshq.com, or call us at our toll-free number for any inquiries. Our customer service team is available Monday through Friday, from 9 AM to 7 PM EST, and we aim to respond to all queries within 24 hours.
10. Can I cancel or modify my order after it has been placed?
If your order has not yet been shipped, we can assist you in modifying or canceling it. Please contact our customer support team as soon as possible, and we’ll do our best to accommodate your request.
11. Does Gyms HQ sell commercial gym equipment?
Yes, while we focus heavily on home gym equipment, we also provide solutions for commercial facilities. If you’re looking to build a commercial gym, contact us for more information, and we’ll help you find the best equipment for your space and business needs.
12. Are there any discounts or promotions available?
We occasionally offer promotions on select products. Be sure to sign up for our newsletter to stay updated on any discounts, exclusive offers, or new product launches.
13. How do I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also check your order status by logging into your Gyms HQ account or contacting our customer service team for assistance.
14. Does Gyms HQ offer gym design services?
Yes, we provide gym layout and design services to help you optimize your space, whether it's for a home gym or commercial facility. We’ll work with you to create a customized plan that maximizes functionality and aesthetics.
Note:
For product-specific questions, please refer directly to our website or contact our support. If our support representatives can't provide an immediate answer, rest assured they will utilize all available resources to promptly find one for you.
We hope this FAQ addresses your concerns. If not, feel free to reach out directly for personalized assistance:
Call or text us today: 888-375-0222
Email us at: support@gymshq.com