Processing Time:
Please allow 1-3 business days for processing. After that, your order will be packed and prepared for shipment based on the handling time listed for each product. If any delays arise, we will notify you right away.

Shipping Method:
Once your order ships, we'll email you a tracking number. Orders under 100 lbs typically ship via UPS/FedEx Ground, while larger or heavier orders ship via LTL/Freight with a scheduled curbside delivery.

Transit Time:
After shipping, your order will be en route. Ground shipments usually take 1-5 business days, while freight deliveries typically arrive within 3-7 business days.

Assembly Information:
Most items arrive in parts and require assembly. The complexity varies by product, so feel free to ask for details about any specific item.

Need help with setup? We can connect you with professional installers. Contact us anytime with questions before or after your purchase.

Troy Equipment Warranty
At GymsHQ, we stand by the quality of our Troy products. From the date of shipment, we guarantee that all products are free from material defects for the original purchaser. This warranty applies solely to defects in materials or workmanship under normal use. It does not cover issues arising from misuse, negligence, improper application, modifications, or the effects of normal wear and tear.

VTX Equipment Warranty
VTX products sold by GymsHQ come with a comprehensive 1-year warranty against manufacturer defects. This warranty is valid for use in light commercial settings. Please note that rubber products may have a slight odor, which is normal and not covered by the warranty.

USA Sports Warranty
Our USA Sports products are covered by a 90-day warranty against defects or breakage when used properly by the original owner. This warranty excludes normal wear and tear and does not apply to products used in commercial settings. All USA Sports products are warranted to be free from defects in materials or workmanship as of the shipment date. Beyond the warranties stated here, all other warranties, including implied warranties of merchantability and fitness for a particular purpose, are disclaimed.

Product-Specific Warranty Details

• American Bars: Limited 5-year warranty against manufacturer defects or breakage. This warranty excludes rust, bending due to misuse, or defects from improper use.
• Cast-Iron Plates: Limited 10-year warranty against breakage and a 1-year warranty against manufacturing defects. Paint chipping or rusting is not covered.
• Rubber Encased Plates: Limited 10-year warranty against breakage and a 1-year warranty against manufacturing defects. Rubber loss due to chipping, fading, or cracking is not covered.
• Urethane Encased Plates: Limited 10-year warranty against breakage and a 5-year warranty against manufacturer defects.
• Cast & Rubber Pro-Style Dumbbells and Barbells: Limited 10-year warranty against breakage and a 1-year warranty against manufacturing defects. This warranty excludes bent handles, paint chipping, rusting, or damage from improper use, including dropping or slamming.
• Urethane and Rubber Encased Solid Dumbbells: Limited 5-year warranty against breakage and manufacturing defects. Rubber loss due to chipping, fading, or cracking and damage from improper use are not covered.
• Commercial Series Racks: Limited lifetime warranty against breakage and a 1-year warranty against manufacturing defects.
• Other Troy Products: All other Troy products carry a 1-year warranty against breakage and manufacturing defects.

Exclusions

• Damage from misuse or negligence
• Normal wear and tear
• Damage from use on inappropriate flooring
• Cosmetic damage, including paint chipping and issues with stickers, badges, and endcaps
• Damage from throwing or dropping products not designed for that purpose, such as dumbbells, barbells, and kettlebells
• Slamming damage to products not intended for that purpose, including wall balls
• Loosening of moving parts, such as in Pro-Style dumbbells
• Issues with flooring due to exposure to direct sunlight, heat sources, or excessive water
• Damage from storing products on non-Troy racks
• Damage from unsuitable cleaning products
• Damage from improper storage conditions, such as high humidity, outdoor environments, or poor ventilation

Warranty Claims
To file a warranty claim, please contact us at support@gymshq.com.

Order Cancellations:
You can cancel any order within 24 hours of payment. After 24 hours, most orders can still be canceled before shipment, but there are exceptions.
Please note that custom, built-to-order, and on-demand products cannot be canceled or refunded after 24 hours, as production begins specifically for your order.

Damaged Items:
All orders are covered by the manufacturer’s warranty and shipping insurance. If your item arrives damaged or faulty, we will repair or replace it at no cost.

Returns and Refunds:
Most purchases are protected by our 30-day return policy, with a few exceptions listed below.

Return Eligibility:

• Returns must be initiated within 30 days of delivery (or within the manufacturer’s return window).
• Items must be unused, unassembled, in new condition, and in the original packaging.
• Customers are responsible for return shipping costs.

Non-Returnable Items:

• Assembled or used products
• Customized products
• Built-to-order items

For any questions, feel free to reach out to us at returns@gymshq.com, before or after your purchase.