1. Unmatched Customer Service
We’ve put in the work, helping everyone from beginners to commercial gym owners. You get expert advice, no matter where you are in your fitness journey.

2. Free Shipping & No Sales Tax
Save big with free shipping and no sales tax outside New Jersey, helping you stretch your budget further.

3. Authorized Retailer with Full Warranties
Every product is 100% genuine with full manufacturer warranties, so you’re protected before and after purchase.

4. 30-Day Money-Back Guarantee
We stand behind our products. If you're not satisfied, you have 30 days to return your order, hassle-free.

5. Nationwide Installation Partners
Don’t want to handle the setup yourself? Our trusted partners will deliver and install your equipment anywhere in the U.S.

6. Best Selection in the Industry
We’ve built relationships to source just about anything you need. If you don’t see it, we’ll help you find it.

7. Bulk Discounts & Custom Pricing
Buying in bulk? Get volume discounts and custom pricing through a dedicated account rep, saving you even more.

Processing Time:
Please allow 1-3 business days for processing. After that, your order will be packed and prepared for shipment based on the handling time listed for each product. If any delays arise, we will notify you right away.

Shipping Method:
Once your order ships, we'll email you a tracking number. Orders under 100 lbs typically ship via UPS/FedEx Ground, while larger or heavier orders ship via LTL/Freight with a scheduled curbside delivery.

Transit Time:
After shipping, your order will be en route. Ground shipments usually take 1-5 business days, while freight deliveries typically arrive within 3-7 business days.

Assembly Information:
Most items arrive in parts and require assembly. The complexity varies by product, so feel free to ask for details about any specific item.

Need help with setup? We can connect you with professional installers. Contact us anytime with questions before or after your purchase.

Order Cancellations:
You can cancel any order within 24 hours of payment. After 24 hours, most orders can still be canceled before shipment, but there are exceptions.
Please note that custom, built-to-order, and on-demand products cannot be canceled or refunded after 24 hours, as production begins specifically for your order.

Damaged Items:
All orders are covered by the manufacturer’s warranty and shipping insurance. If your item arrives damaged or faulty, we will repair or replace it at no cost.

Returns and Refunds:
Most purchases are protected by our 30-day return policy, with a few exceptions listed below.

Return Eligibility:

• Returns must be initiated within 30 days of delivery (or within the manufacturer’s return window).
• Items must be unused, unassembled, in new condition, and in the original packaging.
• Customers are responsible for return shipping costs.

Non-Returnable Items:

• Assembled or used products
• Customized products
• Built-to-order items

For any questions, feel free to reach out to us at returns@gymshq.com, before or after your purchase.