Processing Time:
Please allow 1-3 business days for processing. After that, your order will be packed and prepared for shipment based on the handling time listed for each product. If any delays arise, we will notify you right away.

Shipping Method:
Once your order ships, we'll email you a tracking number. Orders under 100 lbs typically ship via UPS/FedEx Ground, while larger or heavier orders ship via LTL/Freight with a scheduled curbside delivery.

Transit Time:
After shipping, your order will be en route. Ground shipments usually take 1-5 business days, while freight deliveries typically arrive within 3-7 business days.

Assembly Information:
Most items arrive in parts and require assembly. The complexity varies by product, so feel free to ask for details about any specific item.

Need help with setup? We can connect you with professional installers. Contact us anytime with questions before or after your purchase.

Warranty Information
All products sold by Gyms HQ include the original manufacturer's warranty, as we are an authorized dealer for every brand we carry.

Manufacturer Guarantee
Every product is backed by the manufacturer to ensure quality and functionality.

Warranty Details
Specific warranty terms, including residential, light commercial, and full commercial use, are listed in the product descriptions.

Need Assistance?
For questions or warranty claims, contact us at support@gymshq.com or reach out directly to the manufacturer. We're here to help!

Assembly Made Easy
Most equipment includes clear instructions, and many customers assemble it themselves without problems.

Need Installation Help?
We work with a trusted installer who can set up your equipment for a quoted price.

Planning a Commercial Gym?
We provide full support, from gym design and equipment selection to assembly and delivery.

Get in Touch
Email support@gymshq.com or call (888) 375-0222 to connect with an installer or request a quote.