At Gyms HQ, we strive to ensure that every customer receives their product in like-new condition. If your item arrives damaged, we’ll file a claim for you and either replace the item or issue a full refund.

If a product is faulty or malfunctions after assembly and initial use, you’re covered under the manufacturer’s warranty, which includes options for parts, labor, or in some cases, a replacement.

 How do we ensure this?

• Quality Checks: Our manufacturers thoroughly inspect all products before shipping.
• Trusted Suppliers: We partner with reputable manufacturers and authorized dealers to guarantee authenticity and quality.
• Customer Support: If you have any concerns, our dedicated team is here to assist you.

What if there’s an issue?

If your product doesn’t meet our guarantee:

1. Contact Us: Reach out to our customer support team right away.
2. Provide Details: Share your order information and describe the issue.
3. Resolution: We’ll work quickly to resolve the problem, whether it’s a replacement or a refund.

If you have any questions about a product or brand, please call us at 888-375-0222 or email us at support@gymshq.com.