9am-7pm EST
placeholder
Processing Time:
Please allow 1-3 business days for processing. After that, your order will be packed and prepared for shipment based on the handling time listed for each product. If any delays arise, we will notify you right away.
Shipping Method:
Once your order ships, we'll email you a tracking number. Orders under 100 lbs typically ship via UPS/FedEx Ground, while larger or heavier orders ship via LTL/Freight with a scheduled curbside delivery.
Transit Time:
After shipping, your order will be en route. Ground shipments usually take 1-5 business days, while freight deliveries typically arrive within 3-7 business days.
Warranty Information
Specific warranty terms, including residential, light commercial, and full commercial use, are listed in the product descriptions.
Manufacturer Guarantee
Every product is backed by the manufacturer to ensure quality and functionality.
Need Assistance?
For questions or warranty claims, contact us at support@gymshq.com or reach out directly to the manufacturer. We're here to help!
Assembly Made Easy
Most equipment includes clear instructions, and many customers assemble it themselves without problems.
Need Installation Help?
We work with a trusted installer who can set up your equipment for a quoted price.
Planning a Commercial Gym?
We provide full support, from gym design and equipment selection to assembly and delivery.
Get in Touch
Email support@gymshq.com or call (888) 375-0222 to connect with an installer or request a quote.
STEPR machines are engineered for durability, performance, and smooth operation. Unlike many residential stair climbers, STEPR units are built with commercial-grade components, a compact footprint, and natural step motion that closely mimics real stair climbing. This makes them ideal for both high-traffic gyms and serious home training environments.
A STEPR workout delivers an intense, low-impact cardio session that targets the glutes, hamstrings, quads, and calves while elevating heart rate. Stair climbing is one of the most efficient ways to improve cardiovascular endurance, lower body strength, and calorie burn in a short amount of time.
Calorie burn varies depending on intensity, body weight, and workout duration. On average, users can burn 400–700+ calories per hour using a stair climber. High-intensity interval training on a STEPR can significantly increase calorie expenditure while strengthening the lower body.
Yes. STEPR machines are designed for both residential and commercial environments. Their compact design and durable construction make them ideal for home gyms, boutique studios, apartment fitness centers, and full commercial training facilities.
Yes. Flexible financing options may be available to qualified buyers. Financing can make it easier to add premium commercial equipment to your facility while spreading payments over time. Contact our team for current financing programs.
Yes. Professional delivery and installation services are available in many areas. Our team can coordinate certified technicians to deliver, assemble, and position your equipment so it’s ready for use immediately.
Most STEPR machines ship within 7–14 business days, depending on inventory availability and delivery location. Transit time may vary slightly based on the destination and freight carrier scheduling.
STEPR machines include a manufacturer-backed warranty covering major components and structural parts. Warranty terms may vary slightly by model, but they are designed to ensure long-term reliability and peace of mind.