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Building Your Gym Has Never Been Easier

Your one source for equipment, installation, and ongoing support.

GymsHQ Frequently Asked Questions

Shipping

Most large gym equipment is shipped via freight for maximum security and efficiency. Your order will be carefully packaged on a pallet and delivered curbside to your specified location within the lower 48 states. We provide tracking information so you can monitor your shipment in real-time. For commercial facilities, we offer full installation coordination, while home gym customers can opt for white glove delivery services where available. Our logistics team works to ensure a seamless delivery process, with clear communication and support throughout.
Shipping costs depend on your location within the lower 48 states, order size, and delivery type (curbside or white glove). We provide a detailed quote at checkout based on these factors. Delivery timeframes typically range from 5 to 15 business days for domestic shipments, though this may vary during peak seasons. Expedited options are available for an additional fee. Our team will confirm all details and keep you updated on your delivery schedule.
Yes, once your order is dispatched, we provide a tracking number and a link to monitor its progress online. You’ll receive updates at key stages, including dispatch, in-transit, and delivery. Our customer support team is also available to assist with any tracking inquiries or to address delays, ensuring you’re never left in the dark.
In the rare event of damage or delay, contact our support team immediately with your order number and photos of any damage. We’ll initiate a claim with the carrier and arrange a replacement or repair at no additional cost. For delays, we’ll provide regular updates and work to expedite the process, ensuring you receive your equipment as soon as possible.
Currently, we only ship to the lower 48 states. For international shipping inquiries, please contact our support team, and we’ll explore options or provide guidance on alternative solutions based on your location.

Installation

Yes, we provide professional installation services nationwide for commercial facilities such as schools, gyms, and fire departments within the lower 48 states. Our certified technicians ensure your equipment is assembled and calibrated to manufacturer standards. For residential customers, we offer assembly or white glove delivery options, where professionals set up your gear and remove packaging, saving you time and effort.
Installation time varies based on the equipment and location. For a single piece of equipment, it typically takes 1-2 hours, while a full facility setup may require 1-3 days. We’ll provide a detailed timeline after assessing your order. Our team coordinates with you to schedule a convenient time, ensuring minimal disruption to your routine.
We understand plans can change. You can reschedule your installation by contacting our support team at least 48 hours in advance. We’ll work with you to find a new date that fits your schedule, subject to technician availability. Late rescheduling may incur a small fee, but we’ll notify you of any charges upfront.
Yes, we recommend clearing the installation area of obstacles and ensuring access for delivery (e.g., wide doorways or elevators). For commercial sites, confirm space measurements with our team beforehand. We’ll provide a checklist tailored to your order, and our technicians will handle the rest, including debris removal where applicable.
Our technicians are trained to address on-site issues, such as assembly challenges or equipment defects. If a problem arises, they’ll troubleshoot immediately or escalate it to our support team. We’ll replace faulty parts or reschedule if needed, ensuring your setup is completed to your satisfaction at no extra cost.

Products

We offer a wide range of gym equipment, including strength training machines, cardio equipment like treadmills and rowers, weight racks, dumbbells, kettlebells, and accessories such as mats and gloves. Our catalog features products from top brands trusted by professionals, suitable for home gyms, commercial facilities, and specialized settings like schools and military bases.
Absolutely. Our product range includes beginner-friendly options, such as adjustable dumbbells, light resistance machines, and guided cardio equipment with safety features. We also provide usage guides and support to help new users get started safely. For advanced users, we offer heavy-duty gear to match their goals.
Yes, we offer customization options for bulk or commercial orders. You can select specific models, colors, or configurations to suit your facility’s needs. Contact our sales team with your requirements, and we’ll provide a tailored quote and timeline, ensuring your order aligns with your vision.
Regular maintenance ensures longevity. Wipe down equipment after use, check for loose parts monthly, and lubricate moving components as per the manufacturer’s manual. We provide detailed care instructions with each purchase and offer maintenance kits for purchase. For complex repairs, our support team can recommend certified services.
Yes, we stock replacement parts for all our equipment, from cables and pads to weight stacks. Contact us with your model number, and we’ll source the part quickly. For out-of-stock items, we can order from manufacturers, with delivery times typically ranging from 3 to 10 business days.

Credibility

GymsHQ is a trusted name with years of experience supplying equipment to gyms, schools, and military facilities. We partner with top manufacturers, offer transparent pricing, and provide exceptional customer support. Our commitment to quality and reliability has earned us a strong reputation in the industry.
Yes, all our products meet industry standards and are certified by relevant regulatory bodies. We conduct rigorous quality checks and source from manufacturers with proven track records. Certifications are included in product documentation, ensuring you receive safe and durable equipment.
Our customers praise our reliable delivery, high-quality products, and responsive support. Many facility managers and home gym owners have shared positive feedback about our installation services and competitive pricing. Check our testimonials page for real reviews from satisfied clients across various sectors.
We offer a 30-day return policy for unused items in original packaging, subject to a restocking fee. Refunds are processed within 5-10 business days after inspection. Contact us for a return authorization, and we’ll guide you through the process with clear instructions.
Our support team is available via phone at 888-375-0222, email at support@gymshq.com, or through our live chat on the website, Monday to Friday, 9 AM to 6 PM EST. We also offer a contact form for detailed inquiries, with responses typically within 24 hours.

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